Customer Support, Specialised Machinery and Worldwide Exporting: How do we make sure we get it right first time?
Here at Greenbrook, we know that introducing new machinery into your operation is a worthwhile, and serious investment - that is why we always provide a thorough customer support service for our clients. No matter what kind of machine you are ordering, or what kind of product we are creating for you, customer support is our priority. So what do we do to make sure that we get the best machines to you, and the best possible final products to your customers?
A family approach to customer support: the ethos behind everything we do.
You might know that our business is family run, but did you know that that ethos also runs through every aspect of what we do, and every element of customer support we offer? Our father and son operation started out manufacturing in 1987 in a leaky cattle shed in Derbyshire, England, and has since grown to international proportions we could not have originally predicted. Greenbrook has been kept in the family, too: our Managing Director, Rob, goes to work every day with his cousin, Neil, who also happens to be our Factory and Dipping Manager. By keeping our business in the family, we can make sure that every customer we build machinery for receives only the best customer support through getting to know our family brand, our team and the engineering processes we excel at. We love passing on our passion for what we do, even extending an open invite to all of our customers to come and view our fully operational dipping machines in our UK factory - why not come and meet us in person, and see for yourself how our brand of customer support manifests itself in our manufacturing processes?
Since our cattle shed beginnings, we have become experts in the dipping plant world, offering dedicated customer support through manufacturing ancillary equipment for the latex, nitrile and PVC industries. We are now an internationally recognised leader in latex dipping machinery, so you can be certain we know all there is to know about providing you with both state of the art machinery, and the customer support you need to get the most out of your machine.
Dedicated research and development: streamlining our customer support.
One of the most important ways we can continue to provide you with the best customer support is through the onsite research we do in our UK-based factory. Greenbrook Automations design and production engineers have been in the business for over 30 years, and we are always looking to improve our knowledge, both as machinery manufacturers and producers of the highest quality latex materials. Because our knowledge is always developing, you can be sure that when you work with us you are receiving only the best customer support, that is always based on the latest advances our innovative engineers come up with.
We are committed to making sure that the machines we manufacture run more quickly, produce more consistently and use less energy, because we believe that is what lies at the heart of quality customer support: giving you the chance to get the most out of your investment with us. That is why our extensive customer support will keep you updated on any developments and improvements we have found during our research, allowing you to have us on hand as your business continues to progress.
Commitment to worldwide exporting: customer support no matter where you are.
Since Day One, we have been committed to sending our manufacturing machines out internationally, providing 24/7 customer support wherever in the world our customers happen to be. In fact, we pride ourselves on the fact that our British engineering is now in situ in every corner of the globe. From balloon dipping plants in Peru, football bladder dipping machinery in Turkey and glove batch dipping operations in Brazil, our reputation for quality engineering and dedicated customer support is recognised the world over.
Additionally, our engineers and technicians are always prepared to fly out and offer customer support even at short notice if you come up against any issues or problems. This means that you always have a direct line to the team that knows your machine inside out - and we are more than happy to share our expert knowledge with you, so you can optimise your manufacturing processes for stronger results. Building and maintaining a relationship like this makes our brand of customer support special - with us, you will never be left in the dark about any aspect of the production, delivery or installation process.
From conception to installation, we are committed to delivering the quality experience you expect when making a big investment. Give us a call today to find out how our unparalleled expertise, coupled with bespoke customer support, can revolutionise both your manufacturing processes and finished products for your clients.